REFUNDS OR EXCHANGES

Refund or Exchange
Welcome to upyonkkmarkz.com. We are committed to providing you with a pleasant shopping experience. If you are not satisfied with your purchase, here is our return policy to help you understand how to return or exchange your purchase.

Return Policy
●Return Period: You can return your purchase within 30 days from the date you received the product. Please ensure that the product is in good condition and not for resale.
●Eligible Products: All unused products are eligible for return. Some products (such as certain promotional items) may not be eligible for return. The specific return conditions will be stated on the product page.

Return Process
If you want to request a return, please follow the steps below:
●Contact Customer Service: Contact our customer service team via email to explain your return request and provide the order number and product information.
●Obtain Return Authorization: We will send you a return authorization number and detailed return instructions.
●Prepare the return package: Please pack the product together with the original packaging and all labels and ensure it is safely returned to our return address.
●Shipping: Please return the item using a trackable postal service and keep the proof of postage.

Exchange Policy
If you need to exchange an item (e.g. change size or color), please follow the return process and specify the item you would like to exchange when contacting customer service. The exchange process is similar to the return process, you need to return the original item to us before placing an order.

Refund Processing
Once we receive the returned item and confirm its status, we will process the refund within 3-5 business days. Refunds will be refunded to your original payment method and may be delayed due to the payment institution’s processing time.

Shipping Instructions
Shipping costs for returns are usually borne by the customer unless the item is defective or shipped incorrectly. The specific shipping policy will be notified to you at the time of return authorization.

Contact Us
If you have any questions about returns or exchanges, please feel free to contact our customer service team. We are happy to help you.

Thank you for choosing upyonkkmarkz.com and wish you a happy shopping!